Experienced product design leader and UX strategist comfortable leading and executing product design strategies from conception to delivery. Versed in the latest technologies and user experience capabilities including voice, augmented reality and artificial intelligence. Accustomed to working across devices and modalities providing strategic design direction to teammates, stakeholders and executive leadership. Eighteen plus years of experience delivering user-centered digital solutions that foster measurable use, increase engagement and improve satisfaction.
Lead Product Designer
Verizon Connect | December 2016 - Present
Lead a multidisciplinary team of designers delivering UX innovation within the vehicle telematics IoT space. I collaborate closely with colleagues and stakeholders strategizing application concepts that influence future roadmaps and bring intelligent cost-effective solutions to light. My team leverages design thinking methods to understand customer needs and then synthesize those needs through workable experiments that are iterated upon and vetted within a lean UX product design cycle.
Co-founder, Director of UX
Boogli | February 2016 - Present
Co-founded and led the creation of mobile based software products that take charging mobile devices to the next level. I lead the creative team in researching audience needs and to synthesize that insight into workable outcomes. Responsible for owning the strategy, design and architecture for a single software platform across a variety of hardware/software product suites. Lead ongoing design system definition and maintenance for all digital asset creation.
Director of UX & Mobile Innovation
Saforian, Inc. | November 2004 - October 2016
Conducted executive level management, overseeing 3 million in revenue. Led a diverse team of UX architects, interaction designers, content strategists and front-end developers bringing creative solutions to life. Increased client engagements by 90% by implementing and leveraging agile development methodologies. Led the business with strategic solution offerings and training services that resulted in continuous revenue opportunities beyond the initial client engagement.
Senior User Interface Designer
Freddie Mac | February 2003 - February 2004
Orchestrated the creation of new processes that became the standard for handing off all user interface deliverables to development teams. Improved the usability of the loan inventory product by 150% with redesign efforts. Created an interface design component system that provided continuity and consistency within the overall application suite. Negotiated successful design changes between business leaders and engineering teams.
Senior User Interface Designer
AOL, Time Warner | October 2001 - February 2003
Led the design of AOL photos and calendar products. Collaborated across various departments to establish product design solutions that contributed to improved release cycles and customer satisfaction. Led usability enhancements that increased customer task completion rates 50%. Led conceptual designs for future unreleased products within AOL's advanced innovation team.
Interaction Design Manager
Etensity | February 2000 - October 2001
Led a new interaction design department within the overall creative group that included, recruiting, coaching and managing a team of five designers and developers. Engineered new agile solution architecture processes that led to the successful handoff between creative and development teams. Directed the strategic discovery process with client stakeholders including the successful facilitation of all client/audience research efforts.
Microsoft Office Suite
Visio - Diagramming
Apple X Code
Mindjet - Mindmapping
Adobe Experience Design
Principle - Prototyping