Experienced product design leader and UX strategist comfortable leading and executing product design strategies from conception to delivery. Versed in the latest technologies and user experience capabilities including voice, augmented reality and artificial intelligence. Accustomed to working across devices and modalities providing strategic design direction to teammates, stakeholders and executive leadership. Eighteen plus years of experience delivering user-centered digital solutions that foster measurable use, increase engagement and improve satisfaction.
Lead Product Designer
Verizon Connect | December 2016 - Present
Lead a multidisciplinary team of designers delivering UX innovation within the vehicle telematics IoT space. I collaborate closely with colleagues and stakeholders strategizing application concepts that influence future roadmaps and bring intelligent cost-effective solutions to light. My team leverages design thinking methods to understand customer needs and then synthesize those needs through workable experiments that are iterated upon and vetted within a lean UX product design cycle.
Instrumental in building and defining the internal UX practice from a completely outsourced model
Heavily involved in recruiting, vetting and hiring team members from 2 to 22
Developed a Lean UX strategy for key innovation initiatives that provided rapid experimentation capabilities across organization silos
Member of team that created a blockchain solution concept that is patent pending
Created human-centric UX strategy for the consumer product platform that has increased engagement by 50%
Co-founder, Director of UX
Boogli | February 2016 - Present
Co-founded and led the creation of mobile-based software products that take charging mobile devices to the next level. I led the creative team in researching audience needs and synthesizing those needs into workable outcomes. I was Responsible for owning the strategy, design, and architecture for a single software platform across a variety of hardware/software product suites. Lead ongoing design system definition and maintenance for all digital asset creation.
Awarded patent for charging hardware and software design
Established a scalable design system and application framework that provided flexibility for future growth and expansion
Instrumental in defining initial character based app concepts that became the foundation for the startup
Director of UX & Mobile Innovation
Saforian, Inc. | November 2004 - October 2016
Performed executive level management support that focused on delivering exceptional digital software applications and toolsets to a wide variety of customers. My indirect responsibilities included, building and leading a team of diverse UX architects, UX researchers, interaction designers, content strategists and front-end developers.
Instrumental in leading the company to more than 3 million in revenue during its tenure
Introduced agile development process improvements that increased client engagements by more than 90%
Introduced strategic product licensing opportunities that created ongoing revenue capabilities beyond the initial client engagement
Led all client engagements and performed stakeholder management and overbite throughout the duration of projects
Senior User Interface Designer
Freddie Mac | February 2003 - February 2004
My role encompassed providing strategic user interface design support across Freddie Mac’s enterprise loan management systems.
Orchestrated the creation of new processes that became the standard for handing off all user interface deliverables to development teams
Improved the usability of the loan inventory product by 150% with redesign efforts
Created an interface design component system that provided continuity and consistency within the overall application suite
Negotiated successful design changes between business leaders and engineering teams.
Senior User Interface Designer
AOL, Time Warner | October 2001 - February 2003
My role encompassed working within the larger UX design team leading the designs of interfaces for the AOL photos and calendar product portfolio. Beyond this I also participated in the advanced innovation lab working on conceptual designs for potential future product offerings.
Collaborated across various departments to establish product design solutions that contributed to improved release cycles and customer satisfaction
Led usability enhancements that increased customer task completion rates 50%.
Led conceptual designs for future unreleased products within AOL's advanced innovation team.
Interaction Design Manager
Etensity | February 2000 - October 2001
I was hired as a manager for the new interaction design department within the overall creative group. This role included, recruiting, coaching and managing a team of five designers and developers delivering service value across a wide variety of projects and customer portfolios.
Engineered new agile solution architecture processes that led to the successful handoff between creative and development teams
Directed the strategic discovery process with client stakeholders including the successful facilitation of all client/audience research efforts
Microsoft Office Suite
Visio - Diagramming
Apple X Code
Mindjet - Mindmapping
Adobe Experience Design
Principle - Prototyping